This Customer Service Policy governs the interaction with users of the paynet.zone website, owned by "M.A.X SYSTEMLƏRİ PLYUS" LLC (hereinafter referred to as the "Website"), as well as the procedure for contacting support to resolve issues related to the services provided through the Website.
1. General Provisions
1.1. "M.A.X SYSTEMLƏRİ PLYUS" LLC strives to provide high-quality service to all users of the Website and guarantees professional and timely responses to all inquiries.
1.2. All interactions with customers are conducted in accordance with the laws of the Republic of Azerbaijan.
2. Types of Support
2.1. The customer support service is available to address the following issues:
- Consultations on services provided through the Website;
- Questions related to payments and transactions;
- Issues with the Website's functionality;
- Handling refund requests;
- Questions regarding privacy and data security.
3. Contacting Support
3.1. Users can contact customer support through:
- Email: support2@pay2net.co;
- Contact form on the Website;
- The contact number listed on the Website (if available).
3.2. Response time is typically from 2 hours to 2 business days, depending on the complexity of the inquiry.
4. Complaint Handling
4.1. In case of disputes or issues, users can submit a complaint to the support team at "M.A.X SYSTEMLƏRİ PLYUS" LLC.
4.2. Complaints will be reviewed within 10 business days from the date of submission.
4.3. If a complaint cannot be resolved, "M.A.X SYSTEMLƏRİ PLYUS" LLC may propose alternative solutions or refer the matter to the appropriate authorities.
5. Feedback
5.1. We welcome any suggestions and feedback to improve the quality of our service. Users can submit their feedback via email at support2@pay2net.co.